Wholesale Delivery & Packaging
Delivery cost:
Local Nelson Deliveries:
Our Delivery Van run completes deliveries every weekday around lunch time. There is no cost for this.
OVERNIGHT NZ POST Charges
- Local Town - $6.20 per carton (maximum 25kg gross weight)
- South Island –$14.00 up to 10kg on Gross weight plus $1.50 per kg thereafter excess charges apply
- North Island –$18.00 up to 5kg on Gross weight plus $3.00 per kg thereafter excess charges apply
- Rural Deliveries – $5.80 per carton
All prices are subject to change without notice.
All prices are Excluding GST & Freight Charges and remain effective until further notice
Big Chill Deliveries - We can offer a 2-3 day frozen freight service. Please call for details.
Freight charges will be adjusted to reflect current FAF charges by our freight providers.
Solander sources fresh fish from many different fishing ports. This gives us the advantage of only selecting the freshest fish which has just landed. Additionally if weather has stopped fishing in one part of country we can move our order to another. For this reason your freight may be adjusted up or down depending on which island we finally source the product from.
Packed weights & pricing:
All fish in the sea are not made equal. We always try our hardest to select fish as close to the listed pack weights and to what you have ordered. However, this is not always possible. Loin and fillet sizes always vary depending on the size of fish we have caught. Shellfish and other seafood are also not uniform in weight or size. Our listed prices are often based on the average size. Once we have prepared your order we will adjust your final price up or down depending on what is packed.
Just as all fish in the sea are not made equal, not all operating systems and those operating them are made equal either and if by some mistake on our behalf we have inadvertently put in the wrong price for any of our products, then we are sure you will understand that we reserve the right to correct the price and inform you of such correction prior to delivering the product. If you are happy with the corrected price and then we would be more than happy to continue with delivery; however if you are unhappy with our corrected price then we apologise but we will not be bound to deliver at an incorrect price.
Packaging:
Solander uses 100% recyclable polystyrene or "Airpop" boxes, produced by a local Company with a Zero Waste Policy.
We can also use upon request Chilltainer packaging.
Every order is packed by hand in these insulated boxes with special slow thawing gel icepacks to ensure your package travels safely and well chilled (examples as below).
To find out where your closest recycling depot is please visit: www.hmp.co.nz
Delivery schedule:
Fresh Game Fish, White Fish, Fresh Salmon & Frozen Products:
Orders must be placed by 2pm for next day delivery (pending catch, supply and availability).
All other products:
Orders generally need to be placed by: 8am for next day delivery*.
If you would like delivery on a Saturday please enquire as to if this is an option for your area.
Products stating Tuesday or Friday delivery - we usually need orders in 2-3 days prior to delivery date so we have enough time to source from one of our suppliers. For example, order Tuesday for Friday delivery and vice versa.
Please Note: Although we do our best to pack all orders out on the same day as placed due to high demand from time to time it may not always be possible to have your order packed out on the same day. Your order would then be packed out the following day.
Deliveries:
Usual delivery times are between 7am and 5pm.
Fresh deliveries are packed with enough ice to maintain product temperature up until 5pm on the delivery day. As soon as you receive your fish you should remove it from the carton and place it in the chiller.
We take great care in packing all our frozens with plenty of ice with the intention they remain frozen. However all frozen deliveries should be checked on arrival. We do not guarantee frozen orders will remain frozen during delivery. In the event they arrive thawed in transit they should not be re-frozen and should be used within 3 days. All our frozens have been freshly frozen.
While we always try our hardest to get the products you are after, regretfully with the exposed NZ coastline, fishing vessels are not always able to operate. Some species are also seasonal - please check when ordering, however if there is a problem with your order, we will get in touch with you.
If you are not happy with the quality of your fish on arrival, please phone us immediately on the day of delivery.
Live deliveries:
All live orders leave us alive, we try our hardest to ensure they are received alive on arrival, however we cannot guarantee this. Some species are better travellers than others.
Live items can be kept alive by replacing the ice with the same amount and keeping the poly in a cool dark place.
Customer Care & Product Handling:
Your fish should arrive in perfect condition - chilled and with no strong or unpleasant odours. There should be no gaping developing in the flesh. For tuna, the flesh colour should be bright red.
Note: If the product arrives warm, notify Solander immediately. Do not use or consume the fish or even taste it.
Please ensure that someone can be at the delivery address to receive the order on arrival. As soon as you receive your delivery, open the carton immediately and place the vacuum pack loins in the chiller. If the vacuum has been broken or there is excess blood in the pack, remove from the pack, dry off with a paper towel and wrap in plastic wrap before placing in the chiller.
Handling the fish:
Before using the fish, wash lightly with cold water and pat dry with clean paper towels. Any unused fish should be wrapped in plastic wrap and returned to the chiller.
Note: Tuna undergoes oxidation of pigmented protein when exposed to air; so exposed flesh will change from red to a brown colour in a matter of days. At which stage cooking is the preferred method, as it will have lost its presentation for sashimi.
Cutting fish:
You need very sharp knives for cutting fish. Cut along the grain in a motion downward and toward you. To slice most fish, you only need to use a dragging kind of motion (avoid sawing the fish), letting the weight of your knife do most of the work.
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